Antara pengalaman berharga aku belajar sejak menjadi boss di sini (dah 4 tahun) ialah teknik komunikasi. Walaupun seringkali aku tidak berkomunikasi dgn berkesan (sbb tidak mengamalkan teknik2 yg betul, in fact no formal training been attended), aku cuba memperbaiki teknikku dari hari ke hari.
'Stakeholders' aku di sini ada 3 golongan:
1) Top mgt (including ministry team) & other heads of depts (which is higher grade than me).
2) Contractors
3) Colleagues and staffs
Mungkin bg setgh org, no. (3) tu bukan stakeholders pun..Tapi bg aku, mereka penting dlm menggerakkan tugas department dan menjadi benteng utk aku lihat kebolehanku juga.
3 tahun awal, aku selalu emosional dan hot temper dlm menguruskan dept. ini serta tugasku... Mmg terkenal jugaklah aku antara head of dept.yg sarcastic and emotional. Tapi tahun ini aku rasa banyak insiden buat aku belajar sesuatu.
1) Diplomacy in communication
2) Delegation of tasks
Aku rasa kdg2 bila kita banyak menggunakan emel/ memo, kdg2 dlm emosi kita terlupa nak susun ayat. Bila org baca, tendancy org utk misinterpret and misunderstand mmg tinggi! Walaupun mungkin niat dan objektif kita nak sampaikan itu lain....Jadi bacalah berulang2, rephrase ayat sebelum print / click Send button!
Juga....Don't argue with idiots! Hahaha...Buang masa, buang karen kalau cakap dgn org bodoh sombong yg nak menegakkan benang yg basah. Silap2, we would looks as idiot as them!
Delagation of tasks....Some staffs can just accept and do. A few willing to ask and discuss but few jugak yg keep on their own and talk at your back! So better ask and discuss with them rather expect them to do their own and end up, the output might not be as what we expect!
'Stakeholders' aku di sini ada 3 golongan:
1) Top mgt (including ministry team) & other heads of depts (which is higher grade than me).
2) Contractors
3) Colleagues and staffs
Mungkin bg setgh org, no. (3) tu bukan stakeholders pun..Tapi bg aku, mereka penting dlm menggerakkan tugas department dan menjadi benteng utk aku lihat kebolehanku juga.
3 tahun awal, aku selalu emosional dan hot temper dlm menguruskan dept. ini serta tugasku... Mmg terkenal jugaklah aku antara head of dept.yg sarcastic and emotional. Tapi tahun ini aku rasa banyak insiden buat aku belajar sesuatu.
1) Diplomacy in communication
2) Delegation of tasks
Aku rasa kdg2 bila kita banyak menggunakan emel/ memo, kdg2 dlm emosi kita terlupa nak susun ayat. Bila org baca, tendancy org utk misinterpret and misunderstand mmg tinggi! Walaupun mungkin niat dan objektif kita nak sampaikan itu lain....Jadi bacalah berulang2, rephrase ayat sebelum print / click Send button!
Juga....Don't argue with idiots! Hahaha...Buang masa, buang karen kalau cakap dgn org bodoh sombong yg nak menegakkan benang yg basah. Silap2, we would looks as idiot as them!
Delagation of tasks....Some staffs can just accept and do. A few willing to ask and discuss but few jugak yg keep on their own and talk at your back! So better ask and discuss with them rather expect them to do their own and end up, the output might not be as what we expect!
2 comments:
hihih...lambatnya awak nak sedaq...hahah...saya tak habaq kat awak sebab saya tau awak bijak dan awak boleh tau sendiri nanti :P...
::Azlina::
yg awak cakap tu tak termasuk ye.. anyway,kalau awak di tmpt sy pun awak akan lost temper jgk sbb di sini, kami mangsa keadaan. mcm tikus nak baiki labu! kdg2 dah sedaq tp buat jugak...hhahaa. couldn't help myself la!
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